Frequently Asked Questions
Everything you need to know about our timeless timepieces and services.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is the return policy for Orient watches?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure all protective films and tags are intact to qualify for a full refund.
Do Orient watches come with a warranty?
Yes, every authentic Orient watch purchased through our store includes a one-year international limited warranty covering manufacturing defects and movement issues.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Orient watches water-resistant?
Most of our models are water-resistant, ranging from 30m for dress watches to 200m for diver models. Please check the specific atmospheric pressure (ATM) rating on your watch's product page.
How should I maintain my mechanical watch?
To ensure longevity, we recommend servicing your mechanical movement every 3 to 5 years and avoiding strong magnetic fields or extreme temperature fluctuations.